Privacy & Data Policy

Welcome to the IPTV 8K Privacy Policy. At IPTV 8K, we are deeply committed to protecting the privacy and personal information of every customer who uses our service. We understand that your personal data is important and we take our responsibility to protect it very seriously.

This Privacy Policy describes the types of information we may collect from you when you use our IPTV 8K service, how we use that information, how we protect it, and the choices you have regarding your personal data. By using our service, you agree to the collection and use of information in accordance with this policy.

This policy applies to all users of the IPTV 8K service, regardless of the device or platform used to access it. Please read this document carefully. If you have any questions or concerns, do not hesitate to contact us at any time.

We collect only the minimum amount of information necessary to provide you with our IPTV 8K service. We do not collect unnecessary personal data, and we never request sensitive information that is not required to deliver our service.

The personal information we collect is used exclusively for legitimate purposes related to delivering and improving our IPTV 8K service. We will never use your data in ways that go beyond what is described in this policy.

• 🔵 To activate and manage your IPTV 8K subscription and provide you with access credentials.
• 🔵 To process your payments and keep records of your subscription history for billing purposes.
• 🔵 To provide customer support, troubleshoot technical issues, and assist with device setup.
• 🔵 To send you important service notifications such as subscription expiry reminders and renewal confirmations.
• 🔵 To respond to your refund requests, complaints, or other service-related inquiries promptly.
• 🔵 To improve the quality of our service, server performance, and channel availability based on usage patterns.
• 🔵 To comply with legal obligations if required by applicable law or a valid legal request.

The security of your personal data is a top priority for us. We implement a comprehensive range of technical and organizational measures to ensure your information remains safe, confidential, and protected against unauthorized access, alteration, disclosure, or destruction.

• 🔐 All customer data is stored on secure, password-protected systems with restricted access limited to authorized personnel only.
• 🔐 Communications between our team and customers via WhatsApp benefit from end-to-end encryption built into the platform.
• 🔐 Payment transactions are handled through secure and trusted payment channels — we never store raw card or banking details.
• 🔐 Our staff are trained in data privacy best practices and are bound by strict confidentiality obligations.
• 🔐 We regularly review our data handling practices and security measures to ensure they remain up to date and effective.
• 🔐 In the unlikely event of a data breach, we will notify affected customers promptly and take immediate corrective action.

We do not sell, rent, trade, or otherwise transfer your personal information to outside parties for commercial or marketing purposes under any circumstances. This is an absolute commitment we make to every customer.

There are very limited and specific circumstances in which we may share certain information with third parties. These are described clearly below.

• ✅ Payment processors:  We share only the minimum necessary information with trusted payment providers to process your subscription payment securely.
• ✅ Legal requirements:  We may disclose information if required to do so by law, court order, or a valid request by government authorities in accordance with applicable law.
• ✅ Service protection:  We may share information if necessary to investigate, prevent, or take action regarding illegal activities or violations of our terms of service.

Our IPTV 8K service is delivered primarily through direct subscription access — M3U links, IPTV apps, and portal URLs — rather than through a traditional website that relies heavily on cookies and tracking technologies.

If you access any of our web-based pages or contact forms, minimal functional data may be used to ensure the page operates correctly. We do not use tracking cookies for advertising or cross-site profiling of any kind.

We retain your personal data only for as long as is necessary to fulfil the purposes outlined in this Privacy Policy, or as required by applicable law. We do not hold on to your data longer than needed.

• 📅 Active subscription data:  Retained for the full duration of your subscription plus a reasonable period afterward to handle potential support requests or disputes.
• 📅 Payment records:  Kept for the minimum period required by applicable financial and legal obligations, typically up to 3 years.
• 📅 Support communications:  Retained for up to 12 months after your last interaction to ensure quality and allow us to follow up on any unresolved issues.
• 📅 Inactive accounts:  Data associated with expired subscriptions that have not been renewed for more than 12 months may be deleted from our systems.
• 📅 Deletion requests:  If you request deletion of your data, we will action your request within 30 days, subject to any legal retention obligations.

You have important rights regarding your personal data. We are committed to respecting and fulfilling these rights in a timely and transparent manner. To exercise any of these rights, simply contact us via WhatsApp or email.

Our IPTV 8K service is intended for use by adults and is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13 years of age.

If you are a parent or guardian and you become aware that your child has provided us with personal information without your consent, please contact us immediately at rafye81@gmail.com or via WhatsApp at +212 637 750 543. We will take prompt action to remove such information from our records.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make significant changes to this policy, we will notify our active customers via WhatsApp or email before the changes take effect.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. The date at the bottom of this page indicates when this policy was last updated. Your continued use of our IPTV 8K service after any changes to this policy constitutes your acceptance of those changes.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal data, our team is ready to help. We take all privacy inquiries seriously and will respond as quickly as possible.