Refund & Return Policy
We stand behind the quality of our IPTV 8K service. Your satisfaction is our absolute top priority — and that's why we back every subscription with our guarantee.
At IPTV 8K, we are committed to delivering the highest quality streaming experience. We understand that sometimes a service may not meet your expectations, and we believe every customer deserves to feel confident and protected when purchasing a subscription.
This Refund Policy applies to all IPTV 8K subscription plans and outlines the conditions under which a refund may be requested, the process for submitting a refund request, and the timeline you can expect for resolution.
We offer a full 7-day money-back guarantee on every subscription plan. If you are not satisfied with our service for any reason within 7 days of your purchase, we will refund your payment in full — no complicated procedures, no difficult questions.
To be eligible for a full refund, your request must meet the following conditions. Please read these carefully before submitting your refund request.
- Your refund request is submitted within 7 calendar days of the original purchase date.
- You have contacted our support team and given us the opportunity to resolve the issue first.
- The issue is related to a persistent technical problem that our team was unable to fix.
- Your subscription has not been used extensively for more than 7 days of continuous viewing.
- This is your first refund request — the guarantee applies once per customer account.
- The request is made through our official contact channels (WhatsApp or email).
We strongly encourage you to contact our support team before requesting a refund. Most technical issues can be resolved quickly — our team is available 24/7 and typically fixes problems within minutes. We want to give you the best possible experience before processing any refund.
While we strive to accommodate all customers, there are specific situations where refunds cannot be issued. Please review these carefully.
- Refund requests submitted more than 7 days after the purchase date.
- Issues caused by the customer's own internet connection, hardware, or device incompatibility.
- Cases where the customer simply changed their mind after heavy usage of the service.
- Duplicate subscription purchases made by mistake — please contact us immediately if this occurs.
- Refund requests for renewal subscriptions that have been partially or fully used.
- Requests from customers who have previously received a refund for the same account.
- Issues resulting from violation of our terms of service or misuse of the service.
Our IPTV 8K service requires a stable internet connection of at least 10 Mbps for HD, 25 Mbps for 4K, and 50 Mbps for 8K quality. Buffering or quality issues caused by a slow or unstable internet connection on the customer's end are not covered under our refund policy.
The table below provides a quick reference for common refund scenarios and their eligibility status.
| Situation | Eligible? | Notes |
|---|---|---|
| Service not working — technical issue on our end | ✅ Yes | Must be reported within 7 days. We'll attempt to fix first. |
| Request within 7 days — service not as expected | ✅ Yes | Full refund issued, no questions asked. |
| Buffering due to customer's slow internet | ❌ No | Not our server — we recommend testing your speed first. |
| Request after 7 days of purchase | ❌ No | Guarantee window has expired. |
| Changed mind after heavy use | ❌ No | Service was delivered as described. |
| Duplicate accidental purchase | ⚡ Case by case | Contact us immediately — we'll review and assist. |
| Free trial — dissatisfied with quality | ✅ No charge | Trial is free — simply don't subscribe if not satisfied. |
| Setup difficulty — cannot get service working | ⚡ Support first | Our team will assist — if unresolved, refund may apply. |
Requesting a refund is straightforward. Follow the steps below and our team will process your request as quickly as possible.
The fastest way to submit a refund request is via WhatsApp at +212 637 750 543. Our team is online 24/7 and will respond within minutes. You can also email us at rafye81@gmail.com for refund requests.
Once your refund request has been reviewed and approved, we aim to process it as quickly as possible. Below is a general timeline of what to expect.
- Review & Approval: Within 2–6 hours of submitting your request via WhatsApp or email.
- Processing: Refund initiated within 24–48 hours of approval.
- Bank / Wallet Credit: 1 to 5 business days depending on your bank or payment provider.
- Confirmation: We will notify you on WhatsApp or email once the refund is fully completed.
To submit a refund request or if you have any questions about this policy, please reach out to our support team directly using the contact details below. We are available 24/7 and will respond to all requests promptly.
Questions About Your Refund?
Our support team is online right now. Contact us on WhatsApp or email and we will resolve your concern immediately.